General Terms :

  • Specific scrapers are available on www.crawlingexpert.com to fetch the data from specific targeted website i.e.,
    • LinkedIn scraper to fetch data from LinkedIn.com.
    • Amazon scraper to fetch data from Amazon.com etc…
  • User have to register themselves to download the trial version and sample data. Registration form to be filled by user with required details (Valid email Id is compulsory) on, http://apps.scrapingexpert.com/CreateUser.jsp
  • Sample data as well as trial version for all the scrapers can be downloaded from, http://apps.scrapingexpert.com/trialVersionList.jsp
  • Trial version has the same functionalities except limitation to extract the No. of records.
  • All the scraper will extract publicly available information only.
  • Scraper will function within the limitation imposed by the targeted website only, i.e. LinkedIn.com for LinkedIn Scraper, Facebook.com for Facebook scraper, Amazon.com for Amazon Scraper etc.
  • User (Buyer) will be allowed to purchase the scraper only if he / she has downloaded and activated the trial version of the purchased scraper. This will ensure that buyer is satisfied with all the functionalities of the downloaded trial version.
  • Validity period has been associated with each scraper license i.e. Life time, One month, 6 months, 12 months etc.
  • Scraper will cease to function once the validity of the scraper gets expired.
  • ScrapingExpert requires the user to go through product description before making the purchase.
  • Refund will be allowed as per the refund policy mentioned on Scrapingexpert.com/…..

Technical Terms :

  • While installing the scraper, make sure that computer meets the system requirements of the installed scraper.
  • Scraper is able to scrape around 300 to 5000 records on a daily basis. The daily limit of scraping can vary depending upon the following factors,
    • Global Limit imposed by the targeted website
    • Response rate from the targeted website
    • Availability of the Bandwidth at user end
    • Due to other unforeseeable reasons like temporarily IP blockage, captcha intervention etc.
  • User can transfer the scraper to different computer any No. of times to operate the scraper from different computers.
    • Extracted data on older computer will not be transferred only scraper will be transferred.

Support Terms :

  • User need to raise the ticket by sending email on support@scrapingexpert.com, when support is required.
  • Support will be provided via following mentioned mediums of communication,
    • Live chat from the website
    • Email
  • Support will be available from Monday to Friday from 10:00 am to 7:00 pm as per IST (UTC + 5:30 hours).

Support Terms :

For Rental users :
  • Rental purchase user will have to renew the scraper once the validity of the scraper gets expire to avail for support, bug fixes and getting the perpetual updates.
    • For Life time users :
    • Life time user has to purchase the maintenance license for support, bug fixes and getting the perpetual updates.
    • Maintenance License will include the updates of the scraper, if the structure of the targeted website has got changed along with all upgraded versions of the purchased scraper.
    • Complementary maintenance of first 3 months from date of purchase will be free of cost.
    • User (Buyer) has to purchase the maintenance license once the complementary maintenance period of first 3 months from date of purchase gets expired.
    • Following changes are not included in the maintenance license of scraper,
      • Add/modify the input / output parameters
      • Changes in system behavior
      • Any other additional functionality

    Refund Policy :

    If you have any technical difficulties then please contact us on support@scrapingexpert.com. We will be happy to solve any of your problem.

    We allow full refund to all our users (Clients), if user (Client) had claimed the refund within 15 days from date of purchase for any of the scraper.

    We will assume that user (Client) had claimed the full refund due to any of the following reason:

    • If purchased product License is not functioning as per the trial version.
      • There is no incompatibility issue of our products/solution with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in system requirements.

    How to claim the refund :

    • Refund claim should be done via email (or in written) to support@scrapingexpert.com.
      • We request users to claim the refund by mentioning the reason of discomfort. That will enable us to enhance our offering and overcome with the bottleneck or problem area if any.

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